Our Testimonials

I am soo pleased I’ve found you guys!

Angie,

We used to travel a lot to Brizzy before Covid and this is our first time back. I almost called the trip off from anxiety. Thank you and Sean, for making this process soo incredibly easy for us! And we look forward to using your services again in the future!

Warmest regards, Latoya

Integrity Helps Me Focus On Our Clients!

Earlier this year, I had an urgent requirement for a wheelchair van to support our clients when our van was in for repairs. It was suggested that I contact Integrity Car Sales and Rentals. The process of arranging the vehicle rental transformed from one filled with uncertainty and stress to one of ease and support.

The team at ICSAR is truly tremendous.

I had numerous occasions where I needed to reconfirm the hire process, pricing, and invoicing arrangements, and each time, they were prompt with their responses. I asked a lot of questions, and while I recognized that I took up a significant amount of their time, I never felt like my enquiries or requests were bothersome. The team not only remembered my name but also my specific requirements, creating a comfortable and trusted relationship.

Due to delays at the panel beaters repairing our vehicle, I had to reschedule the rental return not once, but twice. The Integrity team was incredibly obliging, working their magic to allow me to retain their vehicle for almost a week longer than originally agreed upon.

I was highly impressed with Angie's extensive knowledge, genuine interest in my needs, and passion for her business. Knowing that Angie had my back enabled me to focus on my own business. I wholeheartedly recommend Integrity Cars - their service was exceptional from our first telephone call to our last email.

Many thanks to the entire team at ICSAR,
Josephine D, Disability Support Worker

Thanks Justin and Integrity Car Sales and Rentals!

Appreciate the support and the generosity in providing the vehicle and I look forward to working with you in the coming up in the future."

Richard Tombs
Former Wallaby - Australian International Rugby Union Team
Founder of Guns Out Spinal Foundation

. . . overwhelmed by the amount of time, effort and commitment they make for clients . . .

To Angie, Ben, Garry and the staff at Integrity Car Sales and Rentals Brookvale and Tuggerah,

The dedication and compassion you show for your clients is second to none and I'm humbled. To ANYONE looking to rent or buy a wheelchair accessible vehicle, Integrity Car Sales and Rentals is without a doubt held in high regard. I'm overwhelmed by the amount of time, effort and commitment they put into this company for clients old and new. I myself am a recently new client on behalf of my son Darren, who has Cerebral Palsy.

On returning the rental my car had a flat tyre and we couldn’t get home. Angie was kind enough to ask Ben and Justin for help. They both came out to assess the situation and Ben took the time to put our spare tyre on. Ben, thank you.for going out of your way we're very grateful and lucky you were there.

On our second rental request Brookvale had no vehicles available but Angie called the Tuggerah depot. Not only did I need a vehicle but I needed it delivered, and Angie also took care of that by arranging it with the Tuggerah depot. Thank you Angie for making our lives easier, in what you do.

Normally delivering a vehicle would require two people and a second vehicle to return on once the vehicle is delivered. They only had one driver available at Tuggerah but decided to go ahead with the delivery anyway. When the vehicle was delivered and in good time, I was met by Garry who was a delight. But what got me almost teary eyed was when he told me he recently went through a health event regarding his heart, yet he still chose to come because he was given clearance to make the trip. In that moment I was overwhelmed, humbled and forever grateful that Garry travelled as far as he did on his own.

It goes to show how dedicated the people in this company really are. So I say to you Garry, a special Thank You for making that particular journey. It in turn has given my son the freedom to go out and spend time with his father, which he only gets to do once or twice a year. I wish you good health and hope you take it easy on yourself. To EVERYONE at Integrity Car Sales and Rentals Brookvale and Tuggerah, THANK YOU.

Every glowing word you read or hear about this company is true!

Trying to write a testimonial that expresses the exceptional service and care we experienced with Integrity Car Sales and Rentals is almost impossible.

Every glowing word you read or hear about this company is true. Dealing with them truly does feel like family.

The whole team works hard towards changing lives for the better. All we can really say is they are unbelievable in their wonderful attitude and work.

Nothing Was Too Much Trouble

Highly commend Justin and his team at Integrity!

Recently I assisted a client of mine to purchase a Toyota Alphard from Integrity Car Sales and Rentals.

My client has a close acquaintance who is suffering from terminal cancer and is wheelchair bound. There is a need for her to be able to attend medical appointments regularly and to also to travel to Adelaide for adjustments to her medical attachments.

As they are situated in a country town approximately 330km from the city and her medical specialist it occurred to my client she could assist by purchasing a suitable vehicle and requested my assistance to research and find an appropriate vehicle to cater for travel whilst in the Wheelchair.

After some phone calls to a variety of businesses, one very helpful chap in Adelaide suggested I get in touch with “Integrity Car Sales and Rentals” in Sydney.

I phoned and spoke to Justin who was fantastic, he immediately understood both the need as well as the medical situation.

He recommended a Toyota Alphard to fit the need, pointed out the opportunity to view it on the website and how we could manage a purchase from approximately 1400km away.

With all considered, my client decided to go ahead and then came the question, how do we get the vehicle to South Australia?

Justin arranged (with his friend Pedro) for transport direct to our country SA town. Delivered as promised even with the Covid restraints.

The Alphard has met all my clients wishes, therefor I highly commend Justin and his team at Integrity Car Sales and Rentals as well as Stephanie who attended to the necessary business details.

Thankyou Justin for your no-nonsense approach, I felt I made a very trusted friend.

“Happy Client & Adviser”

Thank you to all at Integrity for the kindness, professionalism and practical assistance you have provided my family

My family and I first met Justin and his Team from Integrity Car Sales and Rentals in 2016. At that time I was most impressed with Justin’s general knowledge of medical issues, his compassionate understanding of our circumstances and his practical ability to find the best wheelchair vehicle to suit my father’s needs.

My father was in Bowral new to a nursing home and my mother would be the driver of the vehicle. In no time, a Toyota Alphard was brought to Bowral for my parents to trial. They enjoyed peace of mind and independence with this excellent vehicle. My father could enjoy family outings and they could travel easily to Sydney for medical appointments.

In 2021, just after my father passed away, Justin very kindly helped us with the advertising to successfully resell this specialty vehicle.

Justin has always been most accommodating and supportive of our needs. He has been available to answer queries by phone. Nothing seemed to be of too much trouble for Justin and his Team, and things have been dealt with in a timely manner.

Thank you to all at Integrity for the kindness, professionalism and practical assistance you have provided my family.

I have no hesitation in recommending Integrity Car Sales and Rentals as a caring and reputable business.

The entire team was always helpful and understanding

Recently, my wife Carol and I purchased a Toyota Alphard from Integrity Car Sales & Rentals. This purchase was entirely “sight unseen” – well apart from the photos in the advertisement. We live in Adelaide and the vehicle was with Integrity in Sydney.

Both Carol and I tend to be conservative in our purchasing and try very hard to minimize any risk in making a purchase, especially if the item is priced in the mid $30K bracket.

So why did we require such a vehicle and why did we take the risk of purchasing a vehicle without viewing or test driving the vehicle prior to parting with our hard earned cash?

Difficult question – easy answer!

I rang Justin at Integrity one Thursday night at about closing time. A very personable male voice explained that he was expecting a call and could I please ring him back later. So about an hour later I rang the number again – thinking that on a Thursday evening at about 7.30pm I had very little chance of getting my call answered.

Wrong again! Justin answered and showed a high level of interest in our plight having enquired why we sought such a vehicle. When I explained that my wife was suffering the debilitating physical consequences of having been afflicted with Multiple Systems Atrophy, I was surprised to discover that Justin knew as much or more than I did about the disease.

I explained that we had basically become prisoners in our own home relying on an under resourced system of Access Cabs to attend any event or function outside walking distance from our home.

Instantly I had an ally and advisor. It was like having a mate helping decide on a suitable vehicle. Nothing I asked of my newly found “mate” ever seemed too much to ask. Justin organized for me to borrow an Alphard from a branch of the company based in the Adelaide Hills. We had the vehicle for two full days to judge its suitability for our needs.

We were highly impressed and contacted Justin to make arrangements to have the vehicle delivered to our door. It arrived precisely on time having been transported from Sydney by truck.

We were highly impressed with the condition and cleanliness of the vehicle. The vehicle drives very nicely, economy is quite acceptable and most importantly, we have a way of travelling securely and safely in comfort.

Justin assisted in every way possible and so did the other members of staff who had to deal with my tardiness in replying to requests for details and signatures. The entire team was always helpful and understanding. It was an absolute pleasure doing business with people who were such polished professionals.

Ian, for Carol & Ian Schedlich
South Australia

Cannot Recommend Highly Enough

My name is Graeme and I was looking for a vehicle for a friend Hayley. She is wheelchair bound and relies on carers for all of her needs. I contacted Integrity Car Sales and Rentals after seeing a vehicle online. I found the staff at Integrity extremely knowledgeable and helpful, as this wasn't and area I have had any experience with. I cannot recommend them highly enough.

Graeme Ritchie
Victoria