We respect your privacy and handle your personal information in line with the Privacy Act 1988 and other relevant laws, including those covering social security, health, disability services, and more.
How We Use Your Information
We only collect personal information when it’s necessary for our services. We may also receive information from other government agencies or third parties, and we treat that information the same as if you provided it directly.
Your Rights
You have the right to:
Know what kind of personal information we collect and why
Access and correct your information
Have your information stored securely
Sharing Information
We don’t share your personal information unless:
You give consent
It’s required or authorised by law
An exception under the Australian Privacy Principles applies
Feedback and Complaints
If you’re concerned about how your personal information has been handled, you can contact us or the Office of the Australian Information Commissioner (OAIC). We encourage you to speak with us first—we take privacy seriously and aim to resolve issues quickly.
For full details, please read our complete privacy policy or call our Complaints and Feedback Line on 1800 132 468.
